Updated: 31 July 2024

1. Service billing is run on a month-to-month basis, month being the 1st day to the last day of every month.

2. Payment is made via EFT or deposit into TrinityISP (PTY) Ltd bank account. Payments will not be received later than the 5th of each new month. Failure to do so will result in the service being suspended until payment is cleared in our bank account.

3. TrinityISP OpenServe Fibre packages are uncapped, unshaped and unthrottled. LTE/5G Packages have their own AuP Policies.

4. Should you cancel your TrinityISP Fibre less than 6 months from activation, or your account falls into arrears, you will be charged a cancellation fee of R999

5. Purchases on Promotions may carry additional Terms & Conditions.

6. Cancellation of services must be done via email and sent to info@trinity-isp.co.za. Cancellation will be effective 1 calendar month after cancelling the service.

7. The customer or an authorized person must be present when the equipment is installed.

8. TrinityISP is a registered reseller of Axxess (PTY) Ltd services. To this end TrinityISP might change service pricing as required when adjusted by Axxess (PTY) Ltd our upstream partner.

9. TrinityISP will endeavor to provide clients with the best possible internet service. Situations of cable theft, loadshedding as well as lightning damage may impact service delivery and quality of service which is out of TrinityISP’s control.

10. Resale of services from TrinityISP is not permitted.